Golda's Kitchen

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Free Shipping

Shipping & Delivery

  • Do you offer free shipping?

  • How are orders shipped?

  • Which shipping service should I choose?

  • When will my order be shipped?

  • When will I receive my order?

  • When can I pick up my Store Pickup order?

  • What if an item is on backorder?

  • Must someone be home to receive the order?

 

Do you offer free shipping?

We offer a shipping discount of up to $12.00* when you submit an order from this website of $125.00 or more (excluding gift wrapping, gift certificates, and taxes) for delivery within Canada and the United States. For most of our customers, this will result in FREE SHIPPING* on orders of $125 or more. * See full details here.

How are orders shipped?

Orders are shipped from our Mississauga, Ontario, Canada distribution facility via United Parcel Service (within Canada and to the United States and most countries worldwide) and Canada Post (within Canada only). Orders may also be picked up at our retail store in Mississauga, Ontario.

Shipping and handling charges are added to all orders, except those which are to be picked up at our retail store. The shipping and handling charge consists of a base charge plus an additional charge for each kilogram of weight (the greater of the actual weight and the dimensional weight of the shipment). If the value of the products you have ordered is more than $100.00, there is an additional charge for insurance for each additional $100.00 of value. An estimate of the applicable shipping and handling charge for an order may be obtained by selecting the destination country, province/state, and postal/ZIP code where requested when viewing the contents of one's shopping basket.

For shipping via United Parcel Service (UPS) within Canada, to the United States, or overseas, a physical street address (or building identifier or 911 emergency locator in rural areas) must be provided; delivery to post office boxes is not available. Within Canada, shipping via Canada Post is available to post office boxes and postal designations (e.g., rural route, general delivery).

UPS standard (ground) shipping is not available to the Northwest Territories, Nunavut, Yukon, Alaska, Hawaii, and certain remote locations in Canada. A surcharge may apply for deliveries to rural addresses. Shipping to U.S. APO and FPO addresses is not currently available.

UPS worldwide shipping is available to most countries, as listed in the Country drop-down box in the Estimate Shipping and Tax area when viewing the contents of one's shopping basket. Service may only be available to selected cities and/or addresses (in particular, delivery to post office boxes is not available). A surcharge may apply for deliveries to rural addresses.

Please note that U.S. and international shipments may be delayed due to heightened customs inspection and border security. Pursuant to U.S. Customs and Border Protection Agency regulations, as well as regulations of most governments, all U.S. and international shipments may bear a commercial invoice providing a complete description and value of the contents.

Product shipments to the United States valued at under $800.00 and for personal use are generally not subject to customs brokerage fees and import duties. Shipments to the U.S. valued at $800.00 or more and all international shipments may be subject to customs brokerage, local import duties, and other charges, which are the sole responsibility of the addressee, as are any taxes levied by government authorities in the destination country. Shipments may be opened and inspected by customs authorities.

 

Which shipping service should I choose?

For shipping via United Parcel Service (UPS), a physical street address (or building identifier or 911 emergency locator in rural areas) must be provided. For delivery to Canadian post office boxes and postal designations (e.g., rural route, general delivery), only Canada Post shipping services should be selected.

If no one is available to accept delivery when delivery is first attempted, UPS will either (i) leave the package by the door (at the driver's discretion); (ii) leave a delivery notice card and instructions for retrieving the package at a local UPS access point; or (iii) reattempt delivery on the next two business days (only if delivery is to a business address). If delivery is unable to be completed, or if a package is not picked up from the UPS access point within five business days, the shipment will be returned to us.

If no one is available to accept delivery when delivery is first attempted, Canada Post will leave a delivery notice card and instructions for retrieving the package at a local postal counter, from where it can be retrieved within five business days, following which the shipment will be returned to us.

You are responsible for providing the correct delivery address information (including any necessary security access codes/buzzer numbers) to ensure that your order can be delivered, and for making such arrangements as may be necessary to retrieve the order in the event that the carrier was unable to deliver the package when attempted. If the delivery address provided is incorrect or can not be located, UPS will attempt to contact the recipient via telephone and/or mail so as to effect delivery of the shipment; Canada Post will return the shipment to us without attempting any correction. Charges levied by the carrier for address correction, redirection, or return of your order are the responsibility of the purchaser and will be charged back to you. An additional shipping fee will apply for reshipment of the order.

 

When will my order be shipped?

Following receipt of your order, most products are shipped within the latest availability timeframe (noted in business days [Monday through Friday], excluding holidays) noted when viewing product details and the contents of the shopping basket. Orders consisting entirely of items with in stock availability are generally shipped within 1 - 2 business days (i.e., on the first or second business day following the day on which your order is placed). Due to the large quantity of products which Golda's Kitchen has available, not all items (or the full quantity of an item) may be in stock at the time you place your order, in which case you can choose to have the order split into two shipments (additional shipping fees apply for split shipments) or for the order to be shipped complete once all products are available. Thus, if you have ordered 3 products with an availability of "in stock" and a fourth product whose availability is 5 - 10 business days, your complete order would be shipped once the fourth product is ready to be shipped, i.e., in 5 - 10 business days.

Our shipping department is closed on all statutory holidays:

  • New Year's Day: Thursday, January 1, 2015
  • Family Day: Monday, February 16, 2015
  • Good Friday: Friday, April 3, 2015
  • Victoria Day: Monday, May 18, 2015
  • Canada Day: Wednesday, July 1, 2015
  • Labour Day: Monday, September 7, 2015
  • Thanksgiving Day: Monday, October 12, 2015
  • Christmas: Friday, December 25, 2015
  • Boxing Day: observed Monday, December 28, 2015
  • New Year's Day: Friday, January 1, 2016

These dates -- as well as Easter (observed Monday, April 6, 2015), August Civic Holiday (Monday, August 3, 2015) and Remembrance Day (Wednesday, November 11, 2015) and civic/provincial holidays observed at the destination address -- are not considered business days for purposes of calculating the shipping delivery standard.

On Thursday, December 24, 2015 and Thursday, December 31, 2015 only orders placed by 9:00 a.m. that day and being shipped via UPS Express Saver or UPS Worldwide Express will be shipped; all other orders will be shipped on the next regular business day (Tuesday, December 29, 2015 or Monday, January 4, 2016, respectively).

 

When will I receive my order?

The total time until receipt of your order is dependent both on the availability of the items which are included in the order and the shipping method selected, as follows:

  Estimated Shipping Date = Order Placement Date + Order Processing Time

  Expected Delivery Date = Estimated Shipping Date + Time in Transit

Order Placement Date is the date on which the order was submitted on our website.

Order Processing Time is the length of time required to validate payment information (if required), pick the items in the order, package the items (e.g., wrap fragile items in bubble wrap, gift wrap a product), verify the order, and pack and label the shipping cartons. As noted above, orders consisting entirely of items with in stock availability are generally shipped from our warehouse within 1 - 2 business days (i.e., on the first or second business day following the day on which your order is placed); all other orders are generally shipped from our warehouse within the latest availability timeframe (noted in business days [Monday through Friday], excluding holidays) noted when viewing product details and the contents of the shopping basket.

Time in Transit is the length of time required for Canada Post or United Parcel Service to deliver the package to the delivery address. The estimated timeframe is noted when presented with the list of available shipping methods during the checkout process. The time in transit is noted in business days [Monday through Friday], excluding holidays. Please note that the delivery time may be longer than expected due to inclement weather, transportation delays, or other factors beyond Golda's Kitchen and the carrier's control. As well, delivery of the package may not occur directly to your door (e.g., if delivery is via Canada Post and your mail is typically delivered to a community mailbox); additional time may be required to retrieve your package from the delivery location (e.g., a nearby postal counter or UPS pickup point).

Thus, for example, if an order is placed on Tuesday and consists entirely of items with in stock availability:

  Estimated Shipping Date = Order Placement Date (Tuesday) + Order Processing Time (1 - 2 business days)

the estimated shipping date would be Wednesday or Thursday.

If the shipping method selected for this order had an estimated time in transit of 3 business days:

  Expected Delivery Date = Estimated Shipping Date (Wednesday or Thursday) + Time in Transit (3 business days)

the expected delivery date would be Monday (3 business days from Wednesday) or Tuesday (3 business days from Thursday).

We do not currently offer an option to expedite the order processing time. If you urgently require an order, please contact us following placement of your order so that we may advise you further.

 

When can I pick up my Store Pickup order?

Orders for which the Store Pickup shipping option has been selected are processed in queue with all other orders. We try to have orders available to be picked up within one business day (i.e., Monday through Friday, excluding holidays), however this is not always possible depending on the volume of orders being processed. You will receive a shipment advisory e-mail message when your order is ready to be picked up. Please do not come by the store to pick up your order until you have received the shipment advisory e-mail message; the order will not be ready. Orders submitted on Friday after 12:00 noon, Saturday, or Sunday for which Store Pickup has been selected will generally not be available to be picked up until Monday. We do not currently offer an option to expedite the order processing time. If you urgently require a product (e.g., that same day or during a weekend), please shop in person at our retail store (do not submit your order online).

If your order includes products which are not currently in stock or on backorder, we will generally make the in-stock items available to be picked up first (you will receive a shipment advisory e-mail message at that time) with the remaining items to follow once they arrive at our warehouse (and a second shipment advisory e-mail message will be issued at that time).

Once the shipment advisory e-mail message has been issued, the order may be picked up at your convenience during our regular store hours. If you are uncertain as to whether an order is ready to be picked up, please check the order status from your account dashboard (the order status will be "Complete" if the order is ready to be picked up) or contact us to inquire. We will also notify you via telephone if an order remains unclaimed after an extended period of time.

Should you find that you are unable to come by the retail store to pick up your order, please contact us to make arrangements for the order to be shipped out to you. If, after receiving the shipment advisory e-mail message (at which time the product has been "sold" to you), you find that you no longer require the product(s) purchased, please contact us to advise us, so that we may process a return.

 

What if an item is on backorder?

If we can not assemble your complete order within the longest availability timeframe, we will partially ship the available items from your order (subject to certain conditions; see note 1) within this timeframe. A backorder will be created for the remaining items (subject to minimum values; see note 2) and shipped once additional stock is received, or you may choose to cancel the backordered items from your order. No additional shipping charges apply to backordered items.

Note 1: If the total value of the available items is under $35.00 (for delivery addresses within Canada, except addresses to which extended area surcharges apply or for which ground service is not available) or $50.00 (for delivery addresses in the continental USA), or if the delviery address is one to which extended area surcharges apply or for which ground service is not available (including Alaska, Hawaii, and all international addresses), the complete order will be held until it can be shipped complete, unless the split shipping option has been selected.

Note 2: Backorders valued at under $35.00 (for delivery addresses within Canada, except addresses to which extended area surcharges apply or for which ground service is not available) or $50.00 (for delivery addresses in the continental USA), and all backorders for delivery addresses to which extended area surcharges apply or for which ground service is not available (including Alaska, Hawaii, and all international addresses), will be cancelled, unless the split shipping option has been selected.

 

Must someone be home to receive the order?

In order to ensure that you receive your order, you may be required to sign for its receipt. If no one is available to accept delivery when delivery is first attempted, UPS will either (i) leave the package by the door (at the driver's discretion); (ii) leave a delivery notice card and instructions for retrieving the package at a local UPS access point; or (iii) reattempt delivery on the next two business days (only if delivery is to a business address). Following the initial delivery attempt, you may also contact UPS toll-free at 800-PICK-UPS to request that delivery of the shipment be re-attempted at the same or different address or that the package be held for pickup at a UPS facility within five business days (any charges levied by UPS for delivery changes are the responsibility of the purchaser and will be charged back to you).  Canada Post will leave a delivery notice card and instructions for retrieving the package at a local postal counter, from where it can be retrieved within five business days. Packages which are undeliverable or remain unclaimed after five business days will be returned to us; charges levied by the carrier for return of your order are the responsibility of the purchaser and will be charged back to you. An additional shipping fee will apply for reshipment of the order.