Golda's Kitchen

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Shipping & Delivery

How Are Orders Shipped?

Orders are shipped from our Mississauga, Ontario, Canada distribution facility via United Parcel Service (within Canada and to the United States and most countries worldwide) and Canada Post (within Canada only). Orders may also be picked up at our retail store in Mississauga, Ontario.

For shipping via United Parcel Service (UPS) within Canada, to the United States, or overseas, a physical street address (or building identifier or 911 emergency locator in rural areas) must be provided; delivery to post office boxes is not available. Within Canada, shipping via Canada Post is available to post office boxes and postal designations (e.g., rural route, general delivery).

UPS standard (ground) shipping is not available to the Northwest Territories, Nunavut, Yukon, Alaska, Hawaii, and certain remote locations in Canada. A surcharge may apply for deliveries to rural addresses. Shipping to U.S. APO and FPO addresses is not currently available.

UPS worldwide shipping is available to the following countries:

Service may only be available to selected cities and/or addresses (in particular, delivery to post office boxes is not available). A surcharge may apply for deliveries to rural addresses.

Please note that U.S. and international shipments may be delayed due to heightened customs inspection and border security. Pursuant to U.S. Customs and Border Protection Agency regulations, as well as regulations of most governments, all U.S. and international shipments may bear a commercial invoice providing a complete description and value of the contents.

Product shipments to the United States valued at under $200.00 and for personal use are generally not subject to customs brokerage fees and import duties. Shipments to the U.S. valued at $200.00 or more and all international shipments may be subject to customs brokerage, local import duties, and other charges, which are the sole responsibility of the addressee, as are any taxes levied by government authorities in the destination country. Shipments may be opened and inspected by customs authorities.

 

Which Shipping Service Should You Choose?

For shipping via United Parcel Service (UPS), a physical street address (or building identifier or 911 emergency locator in rural areas) must be provided. For delivery to Canadian post office boxes and postal designations (e.g., rural route, general delivery), only Canada Post shipping services should be selected.

If no one is available to accept delivery when delivery is first attempted, UPS may leave the package or leave a delivery notice card (at the driver's discretion) and reattempt delivery on the two subsequent business days, following which the shipment will be returned to us. Canada Post will leave a delivery notice card and instructions for retrieving the package at a local postal counter, from where it can be retrieved within five business days, following which the shipment will be returned to us.

You are responsible for providing the correct delivery address information (including any necessary security access codes/buzzer numbers) to ensure that your order can be delivered. If the delivery address provided is incorrect or can not be located, UPS will attempt to contact the recipient via telephone and/or mail so as to effect delivery of the shipment; Canada Post will return the shipment to us without attempting any correction. Charges levied by the carrier for address correction, redirection, or return of your order are the responsibility of the purchaser and will be charged back to you. An additional shipping fee will apply for reshipment of the order.

 

When Is Your Order Shipped?

Following receipt of your order, most products are shipped within the latest availability timeframe (noted in business days [Monday through Friday], excluding holidays) noted when viewing product details and on your order summary. Orders consisting entirely of items with in stock availability are generally shipped within 1 - 2 business days (i.e., on the first or second business day following the day on which your order is placed). Due to the large quantity of products which Golda's Kitchen has available, not all items may be in stock at the time you place your order, in which case shipment of your order will be delayed until we can ship all products. Thus, if you have ordered 3 products with an availability of in stock and a fourth product whose availability is 5 - 10 business days, your complete order will be shipped once the fourth product is ready to be shipped, i.e., in 5 - 10 business days.

Our shipping department is closed on all statutory holidays:

• New Year's Day: Tuesday, January 1, 2013

• Family Day: Monday, February 18, 2013

• Good Friday: Friday, March 29, 2013

• Victoria Day: Monday, May 20, 2013

• Canada Day: Monday, July 1, 2013

• Civic Holiday: Monday, August 5, 2013

• Labour Day: Monday, September 2, 2013

• Thanksgiving Day: Monday, October 14, 2013

• Christmas: Wednesday, December 25, 2013

• Boxing Day: Thursday, December 26, 2013

• New Year's Day: Wednesday, January 1, 2014

These dates -- as well as Easter (observed Monday, April 1, 2013) and Remembrance Day (Monday, November 11, 2013) and civic/provincial holidays observed at the destination address -- are not considered business days for purposes of calculating the shipping delivery standard.

On Monday, December 31, 2012, Tuesday, December 24, 2013, and Tuesday, December 31, 2013, only orders placed by 9:00 a.m. that day and being shipped via UPS Express Saver, UPS 3 Day Select, or UPS Worldwide Express will be shipped; all other orders will be shipped on the next regular business day (Wednesday, January 2, 2013, Friday, December 27, 2013, or Thursday, January 2, 2014, respectively).

What If An Item Is On Backorder?

If we can not assemble your complete order within the longest availability timeframe, we will partially ship the available items from your order (subject to certain conditions; see note 1) within this timeframe. A backorder will be created for the remaining items (subject to minimum values; see note 2) and shipped once additional stock is received, or you may choose to cancel the backordered items from your order. No additional shipping charges apply to backordered items.

Note 1: If the total value of the available items is under $25.00 (for delivery addresses within Canada, except addresses to which extended area surcharges apply or to which ground service is not available) or $40.00 (for delivery addresses in the USA), the complete order will be held until the order can be shipped complete.

Note 2: Backorders valued at under $25.00 (for delivery addresses within Canada, except addresses to which extended area surcharges apply or to which ground service is not available) or $40.00 (for delivery addresses in the USA), and all backorders for delivery addresses within Canada to which extended area surcharges apply or to which ground service is not available, as well as delivery addresses overseas, will be cancelled.

 

Shipping and handling charges are added to all orders, except those which are to be picked up at our retail store. The shipping and handling charge consists of a base charge plus an additional charge for each kilogram of weight (the greater of the actual weight and the dimensional weight of the shipment). If the value of the products you have ordered is more than $100.00, there is an additional charge for insurance for each additional $100.00 of value.

 

Must Someone be Home to Receive Your Order?

In order to ensure that you receive your order, you may be required to sign for its receipt. If no one is available to accept delivery when delivery is first attempted, UPS may leave the package or leave a delivery notice card (at the driver's discretion) and reattempt delivery on the two subsequent business days; upon receipt of the delivery notice card, you may also contact UPS at the number provided on the delivery notice card to request that the order be held for pickup at a UPS facility within five business days. Canada Post will leave a delivery notice card and instructions for retrieving the package at a local postal counter, from where it can be retrieved within five business days. Packages which are undeliverable or remain unclaimed after five business days will be returned to us; charges levied by the carrier for return of your order are the responsibility of the purchaser and will be charged back to you. An additional shipping fee will apply for reshipment of the order.